Customer due diligence protects your business — but done badly, it kills momentum at exactly the wrong moment. Here’s how high-performing bullion desks keep checks fast and the sale moving.
Why AML and the sale must live together
When screening sits in a separate tool, reps tab away mid-call, re-key details, wait for a result, and lose the thread. The fix is to make due diligence part of the contact record, not a detour from it.
One-click checks on the record
Identity, sanctions and PEP screening should launch straight from the contact, returning a clear status — clear, review or pending — without leaving the page. Every result writes to an append-only audit log, so you can prove what was checked and when.
Gate the money, not the conversation
Let reps build the relationship and agree the deal, but hold payment behind a passed check. An invoice gate keeps you compliant without making the first call feel like an interrogation.
Keep the evidence in one place
Supporting documents, check history and outcomes belong on the record, retained for as long as your obligations require. When an auditor asks, it’s one screen, not a scavenger hunt.
See AML on the record.
Watch a check run in one click inside Selllution.